Collections Agent (Student Accounts)

This vehicle finance collections floor in Centurion needs a calm negotiator who can hear "no" without giving up. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Centurion. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Hand accounts over for legal action once internal steps are exhausted.

• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.