Front-of-House Service Consultant (Clinic)

This private clinic front desk in Pretoria West needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Pretoria West (Gauteng). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Do SIM swaps and RICA registrations with proper ID checks.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.