Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Pretoria East, and leave with answers. This is a good step for someone who wants proper routine and a manager who notices good work.

The site is in Pretoria East; early starts mean public transport timing matters, so check your route before applying.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.