Collections Agent (Early Arrears) – Experienced

Collections at a municipal accounts office in Paarl is about firm, fair conversations and steady numbers. This role rewards consistency more than flash.

Home base is a municipal accounts office on the Paarl side of Western Cape. You'll start with a short induction before working on your own.

• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre

• A second South African language
• Legal collections or attorney-firm background

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.