how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Soweto, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

Hit your collection targets at this microlender call centre in Soweto and your commission shows it. Bring a calm head on busy days and you'll be fine.

Location: Soweto, Gauteng. Applicants who already live in the area get looked at first.

The work, day to day

Update debtor contact details from tracing searches.
Send written arrangements by SMS or email straight after each call.
Negotiate payment arrangements and set up DebiCheck mandates.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Answer disputes about balances, interest and fees with a printed statement.

What you need

Good with numbers, dates and payment calculations
Registered, or willing to register, with the Council for Debt Collectors
Matric
You keep your tone respectful even when the debtor is not
Clear credit and criminal record
At least 6 months in collections, sales or a call centre

Extra points for

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform

What's in it for you

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your SA ID or work permit, your Council for Debt Collectors registration, if you have one plus your matric results, certified.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Soweto; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.