Collections Agent (Student Accounts) – Entry Level

Collections at a retail credit centre in Bloemfontein is about firm, fair conversations and steady numbers. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a retail credit centre in Bloemfontein. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Good with numbers, dates and payment calculations
• Matric
• Clear credit and criminal record
• Target-driven and comfortable with commission

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.