Debt Collector (Legal Book) – Permanent

Collections at a microlender call centre in Bloemfontein is about firm, fair conversations and steady numbers. This role rewards consistency more than flash.

The site is in Bloemfontein; early starts mean public transport timing matters, so check your route before applying.

• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.

• At least 6 months in collections, sales or a call centre
• Matric
• Clear credit and criminal record
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.