Collections Agent (Student Accounts) – Fixed-Term

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Bring a calm head on busy days and you'll be fine.

The work is in Brackenfell, Western Cape, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.

• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Clear credit and criminal record

• Knowledge of the NCA and prescription rules
• A second South African language

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").