how2apply

Collections Agent (Student Accounts)

How2Apply Talent Network

Stellenbosch, Western Cape

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

Location: Stellenbosch, Western Cape. Applicants who already live in the area get looked at first.

What your day looks like

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Hand accounts over for legal action once internal steps are exhausted.
Negotiate payment arrangements and set up DebiCheck mandates.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.
Answer disputes about balances, interest and fees with a printed statement.

You'll need

At least 6 months in collections, sales or a call centre
Clear credit and criminal record
Target-driven and comfortable with commission
Registered, or willing to register, with the Council for Debt Collectors
Matric
Good with numbers, dates and payment calculations

Helpful, not essential

Experience on a collections system such as Debtmaster or a dialler platform
A second South African language
Legal collections or attorney-firm background

What's in it for you

Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Stellenbosch really suit you before you apply.
Keep copies of these ready to send: your Council for Debt Collectors registration, if you have one, last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Stellenbosch.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").