Customer Care Consultant (Retail Bank)

Headset on, systems open: this telecoms support centre in Khayelitsha needs agents who stay patient on the hundredth call. Expect to be trusted with real work from your first week.

This post is Khayelitsha-based, with most of your time spent at a telecoms support centre. You'll start with a short induction before working on your own.

• Follow up on open tickets and phone customers back when promised.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Log every interaction and outcome in the CRM before taking the next call.
• Escalate complex complaints to a team leader with clear case notes.
• Troubleshoot routers, fibre connections and app logins step by step.

• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.