Contact Centre Agent (Insurance Claims Line)

A good call centre job in Atlantis gives you training, shifts you can plan around and room to move up. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at an online retail help desk in Atlantis. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

• Escalate complex complaints to a team leader with clear case notes.
• Attend team huddles and weekly coaching sessions on call recordings.
• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Follow up on open tickets and phone customers back when promised.
• Log every interaction and outcome in the CRM before taking the next call.
• Reply to emails and live chats within the service-level window.

• You stay calm when a caller is angry
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Matric with a pass in English

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.