Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a private clinic front desk in Brackenfell, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Brackenfell (Western Cape). Please only apply if you can travel there daily.

• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.

• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.