Collections Agent (Student Accounts)

Hit your collection targets at this municipal accounts office in Umhlanga and your commission shows it. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Umhlanga. Relocation is not covered for this one.

• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Target-driven and comfortable with commission

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.