Collections Agent (Student Accounts)

This debt collection agency in Welkom needs a calm negotiator who can hear "no" without giving up. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Welkom. Relocation is not covered for this one.

• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record

• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.