Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Welkom. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Matric

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.