Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Bellville, Western Cape, so you'll need a reliable way to get there every day.

• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Report daily on rands collected, contacts made and arrangements set.

• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Matric

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.