Front-of-House Service Consultant (Clinic)

This mall cellular store in Khayelitsha needs someone friendly who can fix account problems while the queue moves. Bring a calm head on busy days and you'll be fine.

Home base is a mall cellular store on the Khayelitsha side of Western Cape.

• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.

• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.