Collections Team Leader

Collections at a retail credit centre in Sandton is about firm, fair conversations and steady numbers. Expect to be trusted with real work from your first week.

This post is Sandton-based, with most of your time spent at a retail credit centre.

• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.

• Matric
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.