Contact Centre Agent (Insurance Claims Line) – Entry Level

A good call centre job in Benoni gives you training, shifts you can plan around and room to move up. It's a practical job: you'll see what you got done before you go home.

Home base is an online retail help desk on the Benoni side of Gauteng.

• Answer inbound calls within target and greet callers using the approved script.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Troubleshoot routers, fibre connections and app logins step by step.
• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese

• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.