how2apply

Contact Centre Agent (Insurance Claims Line) – Experienced

How2Apply Talent Network

Sandton, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an insurance claims contact centre in Sandton, sorting problems on the first contact. Expect to be trusted with real work from your first week.

This post is in Sandton (Gauteng). Please only apply if you can travel there daily.

What your day looks like

Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.
Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Log every interaction and outcome in the CRM before taking the next call.
Process address changes, refunds and cancellations on the billing system.

You'll need

Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
You stay calm when a caller is angry
Clear, neutral spoken English and good typing speed (around 30 wpm)

What you get

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Clear promotion path to team leader or quality assessor

Applying, step by step

Make sure the role, the hours and working in Sandton really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Sandton; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.