Service Desk Consultant (Furniture Store)

This insurance branch in Pretoria West needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

The work is in Pretoria West, Gauteng, so you'll need a reliable way to get there every day.

• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.