how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Kempton Park, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 500 – R10 500/month

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Job Description

Headset on, systems open: this international outsourcing contact centre in Kempton Park needs agents who stay patient on the hundredth call. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Kempton Park, Gauteng. Applicants who already live in the area get looked at first.

The work, day to day

Answer inbound calls within target and greet callers using the approved script.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Reply to emails and live chats within the service-level window.
Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens

What you get

Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Company transport home after night shifts

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, certified copy of your matric certificate plus certified copy of your ID.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Kempton Park.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.