Contact Centre Agent (Insurance Claims Line)

A good call centre job in Umhlanga gives you training, shifts you can plan around and room to move up. If you like clear targets and knowing where you stand, this is for you.

The work is in Umhlanga, KwaZulu-Natal, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

• Verify caller identity before sharing any account details, as POPIA requires.
• Log every interaction and outcome in the CRM before taking the next call.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.
• Escalate complex complaints to a team leader with clear case notes.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• No criminal record, as most clients run a background check

• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.