how2apply

Customer Service Agent (Telco Support)

How2Apply Talent Network

Alberton, Gauteng

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

Customers phone this insurance claims contact centre in Alberton when something has gone wrong, and your job is to put it right. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Alberton, Gauteng, so you'll need a reliable way to get there every day.

The work, day to day

Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Process address changes, refunds and cancellations on the billing system.
Meet daily targets for average handle time, quality score and first-call resolution.
Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.

You'll need

Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Company transport home after night shifts
Medical aid option after probation
Clear promotion path to team leader or quality assessor

How to apply

Make sure the role, the hours and working in Alberton really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your ID, certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Alberton; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.