Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Benoni, and leave with answers. Bring a calm head on busy days and you'll be fine.

Home base is a department store service desk on the Benoni side of Gauteng. Overtime comes up in peak season and is paid.

• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• RICA and cellular product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.