Customer Service Clerk (Courier Depot) – Entry Level

You'll help walk-in customers at a private clinic front desk in Cape Town CBD, face to face, all day. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Cape Town CBD. Relocation is not covered for this one.

• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.