Outbound Collections Consultant (Retail Credit)

Hit your collection targets at this vehicle finance collections floor in Epping and your commission shows it. Good for someone who wants to build a solid track record they can put on their CV.

This post is Epping-based, with most of your time spent at a vehicle finance collections floor. The first two weeks are spent shadowing someone experienced.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.