Customer Service Clerk (Courier Depot)

This courier depot counter in Soweto needs someone friendly who can fix account problems while the queue moves. Expect to be trusted with real work from your first week.

Location: Soweto, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.

• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.