how2apply

Customer Service Consultant (Cellular Store)

How2Apply Talent Network

Kimberley, Northern Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

Customers bring their problems to your counter at an insurance branch in Kimberley, and leave with answers. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Kimberley. Relocation is not covered for this one. Start is planned for the beginning of next month.

The work, day to day

Track parcels, reissue waybills and arrange redelivery at the counter.
Take payments, balance your till and bank cash at close.
Do SIM swaps and RICA registrations with proper ID checks.
Upsell contract upgrades, accessories or cover when it fits the customer.
Update customer details and file signed forms for audit.

You'll need

You can stay polite with a long queue watching
Retail hours, including Saturdays, Sundays and month-end
Matric (Grade 12) certificate
Presentable and approachable with all kinds of customers

Extra points for

Speaking the main local language of your area
Medical scheme or insurance product knowledge

On offer

Fixed roster published two weeks ahead
Product training and certifications paid for
Staff discount on products

How to apply for this job

Make sure the role, the hours and working in Kimberley really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a recently certified ID copy (within 3 months), certified copy of your Grade 12 certificate plus a CV with a recent reference from a retail or service job.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Kimberley; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Dress as if you already work the counter when you drop off a CV or go for the interview.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.