Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at a furniture retail branch in Stellenbosch, and leave with answers. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Stellenbosch (Western Cape). Please only apply if you can travel there daily.

• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.