Debt Collector (Legal Book)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Ballito-based, with most of your time spent at a debt collection agency.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Answer disputes about balances, interest and fees with a printed statement.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.

• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Matric
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").