Desktop Support Technician (Second Line)

Tickets come in all day at this group of private schools in Alberton, and you close them. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Alberton. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Visit branches or sites to fix issues that need hands on the machine
• Write short how-to guides for common user problems
• Keep the asset register up to date when equipment moves
• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues

• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Travel allowance for field technicians
• Paid certification exams after probation
• Clear path to second-line and systems roles
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.