Desktop Support Technician (Second Line) – Entry Level

Tickets come in all day at this hospital group in Richards Bay, and you close them. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Richards Bay (KwaZulu-Natal). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Visit branches or sites to fix issues that need hands on the machine
• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Image, set up and hand over new laptops and desktops
• Replace faulty hardware and log warranty claims with suppliers
• Escalate network and server faults to second or third line with good notes
• Keep the asset register up to date when equipment moves

• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• Experience supporting point-of-sale or medical devices
• ITIL Foundation

• Paid certification exams after probation
• Travel allowance for field technicians
• Company laptop and cellphone
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.