how2apply

IT Intern (Support Desk)

How2Apply Talent Network

Hammarsdale, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time IT & Software

R15 500 – R22 500/month

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Job Description

Tickets come in all day at this corporate head office in Hammarsdale, and you close them. If you like clear targets and knowing where you stand, this is for you.

Location: Hammarsdale, KwaZulu-Natal. Applicants who already live in the area get looked at first.

What you'll actually do

Keep the asset register up to date when equipment moves
Image, set up and hand over new laptops and desktops
Install and configure printers, scanners and docking stations
Troubleshoot Outlook, Teams and OneDrive problems for users
Escalate network and server faults to second or third line with good notes
Replace faulty hardware and log warranty claims with suppliers
Connect users remotely with a remote support tool to fix issues

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)
Patient and friendly with non-technical users

Nice if you have

Experience supporting point-of-sale or medical devices
Experience with Intune or SCCM for device management

On offer

Company laptop and cellphone
Standby pay for after-hours cover
Travel allowance for field technicians

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Hammarsdale; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Describe the size of the environment you supported, such as "400 users across 6 branches".
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.