Front-of-House Service Consultant (Clinic)

This department store service desk in Mbombela needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Mbombela; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.