Front-of-House Service Consultant (Clinic)

This department store service desk in Mthatha needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Mthatha (Eastern Cape). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.