Front Office Shift Supervisor – Fixed-Term

You'll handle check-ins, bookings and questions at a beach resort in Durban Central. This role rewards consistency more than flash.

The site is in Durban Central; early starts mean public transport timing matters, so check your route before applying.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.

• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Matric

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.