Front Office Shift Supervisor – Entry Level

Guests at this airport hotel in Montague Gardens meet you first, so the stay starts at your desk. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Montague Gardens, Western Cape, so you'll need a reliable way to get there every day.

• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.

• Matric
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Discounted stays across the group
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.