Front Office Shift Supervisor

Running the front desk of a travel agency in Pietermaritzburg means calm service and a clean shift balance. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a travel agency in Pietermaritzburg. Living nearby, or on a taxi route to it, really helps.

• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.

• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• Night-shift allowance
• Service charge share at some properties
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.