Front Office Shift Supervisor

Guests at this game lodge in Sandton meet you first, so the stay starts at your desk. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day. There's a probation period of three months before the contract is confirmed.

• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Allocate rooms and pass early check-ins to housekeeping.

• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Service charge share at some properties
• Meals on duty and uniform supplied
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.