Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of an airport hotel in Brackenfell means calm service and a clean shift balance. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at an airport hotel in Brackenfell. Living nearby, or on a taxi route to it, really helps. Shifts rotate, so you'll need to be flexible about days and nights.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Book shuttles, dinner reservations and game drives for guests.

• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.