Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a beach resort in Newcastle means calm service and a clean shift balance. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a beach resort in Newcastle. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Balance your cash float and card slips before handover.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Matric
• Calm with an unhappy guest at 11pm
• Clear spoken and written English

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.