how2apply

Inbound Call Centre Agent (UK Campaign) – Experienced

How2Apply Talent Network

Epping, Western Cape

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 500/month

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Job Description

Customers phone this online retail help desk in Epping when something has gone wrong, and your job is to put it right. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Epping (Western Cape). Please only apply if you can travel there daily.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.
Verify caller identity before sharing any account details, as POPIA requires.
Handle callers with UK, US or Australian accents and time zones.

You'll need

You stay calm when a caller is angry
Able to pass a voice and accent assessment
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens

Helpful, not essential

Previous contact centre or retail customer service experience
Technical know-how on Wi-Fi, fibre or smartphones

What's in it for you

Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check, certified copy of your ID plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Epping.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.