how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Mossel Bay, Western Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

Customers phone this online retail help desk in Mossel Bay when something has gone wrong, and your job is to put it right. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Mossel Bay. Relocation is not covered for this one.

What your day looks like

Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.
Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.
Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.

You'll need

No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns

Extra points for

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

How to apply for this job

Make sure the role, the hours and working in Mossel Bay really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your ID.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Mossel Bay.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.