Customer Service Agent (Telco Support) – Experienced

A good call centre job in Bellville gives you training, shifts you can plan around and room to move up. It's the kind of job where doing the basics well every day gets you noticed.

This post is Bellville-based, with most of your time spent at an online retail help desk.

• Escalate complex complaints to a team leader with clear case notes.
• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Handle callers with UK, US or Australian accents and time zones.
• Follow up on open tickets and phone customers back when promised.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English

• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.