IT Helpdesk Agent (Night Shift)

Tickets come in all day at this call centre campus in Durban Central, and you close them. It's the kind of job where doing the basics well every day gets you noticed.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Visit branches or sites to fix issues that need hands on the machine
• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes
• Install and configure printers, scanners and docking stations

• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.