how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Gqeberha, Eastern Cape

Full-time

Posted 1 day ago

Full-time IT & Software

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Job Description

Tickets come in all day at this managed IT services provider in Gqeberha, and you close them. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

What you'll actually do

Troubleshoot Outlook, Teams and OneDrive problems for users
Connect users remotely with a remote support tool to fix issues
Reset passwords and unlock accounts in Active Directory and Entra ID
Escalate network and server faults to second or third line with good notes
Log, prioritise and update tickets on the service desk system
Image, set up and hand over new laptops and desktops
Replace faulty hardware and log warranty claims with suppliers

What you need

At least 1 year of help desk or desktop support (not needed for intern posts)
Code B driver's licence and own car for field posts
Patient and friendly with non-technical users
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Working knowledge of Windows 10 and 11 and Microsoft 365

Helpful, not essential

ITIL Foundation
Experience with Intune or SCCM for device management

What you get

Company laptop and cellphone
Travel allowance for field technicians
Clear path to second-line and systems roles
Paid certification exams after probation

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Gqeberha; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.