how2apply

IT Helpdesk Agent (Night Shift) – Permanent

How2Apply Talent Network

Harrismith, Free State

Full-time

Posted 1 day ago

Full-time IT & Software

R12 500 – R19 500/month

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Harrismith. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Harrismith, Free State, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

What you'll actually do

Replace faulty hardware and log warranty claims with suppliers
Image, set up and hand over new laptops and desktops
Connect users remotely with a remote support tool to fix issues
Escalate network and server faults to second or third line with good notes
Install and configure printers, scanners and docking stations

What you need

At least 1 year of help desk or desktop support (not needed for intern posts)
Patient and friendly with non-technical users
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Code B driver's licence and own car for field posts

Nice if you have

ITIL Foundation
Experience with Intune or SCCM for device management
CompTIA Network+ or Microsoft MD-102 certification

On offer

Standby pay for after-hours cover
Clear path to second-line and systems roles
Paid certification exams after probation

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): certified matric certificate and ID copy, IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Harrismith; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.