IT Helpdesk Agent (Night Shift)

Get hands-on support experience at a hospital group in Komani, from password resets to new laptop builds. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Komani-based, with most of your time spent at a hospital group.

• Install and configure printers, scanners and docking stations
• Connect users remotely with a remote support tool to fix issues
• Image, set up and hand over new laptops and desktops
• Write short how-to guides for common user problems
• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves

• Able to log clear, complete ticket notes
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Standby pay for after-hours cover
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.