IT Helpdesk Agent (Night Shift)

A call centre campus in Umhlanga needs a calm tech who can help frustrated users get back to work. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Umhlanga. Relocation is not covered for this one.

• Keep the asset register up to date when equipment moves
• Write short how-to guides for common user problems
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Image, set up and hand over new laptops and desktops
• Escalate network and server faults to second or third line with good notes
• Install and configure printers, scanners and docking stations

• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts

• ITIL Foundation
• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices

• Company laptop and cellphone
• Paid certification exams after probation
• Standby pay for after-hours cover

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.